Return Policy
Return & Refund Policy
At Mitavin, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was purchased within the last 7 days
- The item is unused and in the same condition that you received it
- The item is in its original packaging
- You have the receipt or proof of purchase
How to Initiate a Return
- Go to My Account → My Orders
- Find the delivered order you want to return
- Click Request Return
- Select the items and reason for return
- Choose your preferred resolution: Cash Refund, Exchange, or Store Credit
Return Processing
Once your return request is submitted, our team will review it within 2–3 business days. You will be notified via email and in-app notification once a decision is made.
Refund
If your return is approved, your refund will be processed within 5–7 business days. The refund will be credited to your original payment method.
Exchange
If you chose exchange, the replacement item will be shipped once the original item is received and inspected.
Store Credit
Store credit will be added to your account balance immediately upon approval of the return.
Non-Returnable Items
- Items that have been used or damaged by the customer
- Items without original packaging
- Gift cards
- Downloadable products
Contact Us
If you have any questions about our return policy, please contact us at our support page.